Trip Verified | Doha to Chicago on 30th April. Evasive phone numbers, and no customer service email address? Their policy states that if a flight is set back more than 3 hours, other than weather, or an act of God, you will be refunded. After having to offload and reboard a second plane totalling nearly 4 hours, one would think you’d be compensated. Especially after missing the next flight, and setting me back another 9 hours. After countless hours trying to get someone that will actually listen you hear the words, we are not responsible, nor refundable. The rudeness and evasive accountability is astounding.